Twin Lakes Chrysler Dodge Jeep Ram
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114 N 8th St, Monticello, IN, 47960

Twin Lakes Chrysler Dodge Jeep Ram Reviews

At Twin Lakes Chrysler Dodge Jeep Ram, our mission is to provide exceptional service and high-quality vehicles to Indiana drivers. We take pride in our reputation as a local car dealer with good reviews, and we welcome all feedback from our customers.

Whether you're looking for a new Jeep SUV or used Ram truck, need auto financing assistance or require reliable auto service, our team is here to help. But don't just take our word for it -- read what our satisfied customers have to say about their experiences at our Jeep dealership in Monticello!

Group of happy friends riding in a car
Group of happy friends taking a selfie on a nice day
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Google Nov 10, 2026

Brandi, was phenomenal! She went above and beyond to ensure we got what we were looking for and made it a smooth transaction! Will 100% Come back to Twin Lakes CDJR.

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Google Nov 3, 2026

Phil is great! He was very helpful and worked with us to get the vehicle that was the right fit. He listened to what we wanted and made sure to get us the information on the vehicles we were looking at. I can't remember who, but someone even went ... Read More

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Google - Nov 3, 2026

Phil is great! He was very helpful and worked with us to get the vehicle that was the right fit. He listened to what we wanted and made sure to get us the information on the vehicles we were looking at. I can't remember who, but someone even went to Watseka, Illinois and picked up a Ford Bronco that we were interested in test driving. The whole team went above and beyond to help us. Everyone was very nice and professional.

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Google Oct 30, 2026

Our sales consultant, Blaine, was very helpful, friendly, and knowledgeable of vehicle features. It was really a pleasure doing business with him and the rest of the staff.

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Google Oct 23, 2026

Service done quickly in and out. Very friendly staff.

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Google Oct 12, 2026

They were very helpful and extremely friendly to me. I would highly recommend this dealership to any of my friends. I purchased a 2022 Jeep renegade latitude from them and I absolutely love it. I am forever grateful for there help.

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Google Oct 10, 2026

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Google Oct 6, 2026

Went to Twin Lakes Dodge Jeep Ram looking for a newer Jeep and I was able to find the one I liked. Any questions I had Kevan answered and I ended up with a vehicle in great condition. I would highly recommend going to this dealership.

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Google Oct 3, 2026

We had really great personal attention and smooth sales transaction with Brandi at Twin Lakes Chrysler Dodge Jeep today on a Dodge Ram Sport!.

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Google Sep 29, 2026

Very nice and understanding and great thank you Brandi Shepard for all the help u did for me

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Google Sep 21, 2026

Sales person Blaine did a fantastic job of finding a vehicle and going through the buying process. The dealership had fair and honest pricing.

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Google Sep 21, 2026

Mike is very helpful and caring I definitely recommend him if you go!

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Google Sep 17, 2026

Kevin is an amazing salesman if you ever need a vehicle he will work with you on any situation you are in. Took me 3 days and the GM mark and him took their time and worked over to get me 200$ down on my payment so I could afford a new ... Read More

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Google - Sep 17, 2026

Kevin is an amazing salesman if you ever need a vehicle he will work with you on any situation you are in. Took me 3 days and the GM mark and him took their time and worked over to get me 200$ down on my payment so I could afford a new car! Shoutout to Kevin

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Google Sep 10, 2026

My experience was professional and so smooth. I now own a wonderful used Buick thanks to Blaine and the management of Twin Lakes Chrysler etc. I felt listened to and confident I was given the best deal. You can see me motoring around Monticello in my new/used Red Buick!! ... Read More

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Google - Sep 10, 2026

My experience was professional and so smooth. I now own a wonderful used Buick thanks to Blaine and the management of Twin Lakes Chrysler etc. I felt listened to and confident I was given the best deal. You can see me motoring around Monticello in my new/used Red Buick!! Beep Beep

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Google Sep 9, 2026

The sales team was great with me. Open and honest. We love the shop and the sales team. Thank you for going above and beyond to help me get into a safe new vehicle.

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Google Sep 4, 2026

Enjoyable experience!

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Google Aug 24, 2026

Thanks Blaine and Mark for your help and 5 star service! Love the new ride!

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Google Aug 14, 2026

Purchased a vehicle off of GM Mark Miller and it was one of the best experiences I have had. Those that know me I trade a lot lmao. Highly recommend!!

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Google Aug 13, 2026

I had a wonderful experience at Twin Lakes. I had called and spoke to Blaine, and set up an appointment with him. Blaine was very helpful and friendly. There was no pressure or rush in purchasing a vehicle. The manager Seth made the transition process easy. I definitely recommend Twin ... Read More

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Google - Aug 13, 2026

I had a wonderful experience at Twin Lakes. I had called and spoke to Blaine, and set up an appointment with him. Blaine was very helpful and friendly. There was no pressure or rush in purchasing a vehicle. The manager Seth made the transition process easy. I definitely recommend Twin Lakes for anyone looking for a new or pre-owned vehicle.

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DealerRater Aug 9, 2026

We love Twin lakes in Monticello, In , go see Phil Weishaar , he is the best saleman with many years experience; and is kind ; he will find your vehicle you love !! The staff is all wonderful Go check them out today

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Google Aug 7, 2026

Had an appointment with them yesterday at 4:00pm and wanted to check the car out and drive it before moving forward with the already approved credit app through one of thier lenders and drove a little over an hour to get there. Met with Brandi the sales representative and was ... Read More

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Google - Aug 7, 2026

Had an appointment with them yesterday at 4:00pm and wanted to check the car out and drive it before moving forward with the already approved credit app through one of thier lenders and drove a little over an hour to get there. Met with Brandi the sales representative and was some confusion between us as she thought I was bringing my trade in that day when I was there first to check out the car first and take it for a test drive to ensure everything was ok with it... decided to purchase the car and bring my trade-in with the down payment for today on 08/07/2026 which had appointment already set between the dealership and I to finalize the deal and I get a voicemail late last night saying some guy came in at the last minute and wanted to buy the car and they sold it to him after we already had an appointment set for me to buy it the day which is today! She told me she had turned down others that wanted the car because I had a pending approved credit app and the lender had approved the auto loan I just had to come in and finalize it. So the dealership set the appointment for today on August 7th, 2026 and instead of them honoring their set appointment with me as the car was guaranteed to be sold the next morning they sold it to another guy right out from underneath me and didn't keep their agreed appointment as they should. Now Brandi, the sales representative or someone else from the dealership will comment and say that per their policy they do not hold any vehicle if someone comes in and has an approval and money down to buy it as they did say that before! The fact is, the dealership and I had an appointment set for today and they would of gotten their money then as well 100% as I would of been there and completed the deal and they would of still had thier money and this review would be a positive one instead of a negative one now! All they care about like most auto dealerships is getting that money as fast as they can and do not care about honoring and keeping thier word when they set an agreed appointment. Also, Brandi the sales person came off rude to me a couple times also. She had left me in a room working with me first and since they wasn't getting any money yesterday because I was there to see and test drive the car first she left the office I was in to go attend someone else and left me in there waiting. I said it was cool and I understood and waited... But it was still very rude and shown once again that all they cared about was getting that money and they didn't care who they got it from! So I wasted all that time driving up there, wasted gas and wear and tear on my car for a big disappointment and let down. Very disappointed and a absolute horrible customer experience. Indy Auto Man treats their customers a lot better than this with respect and great service. Go there instead of these jokers!

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Google Aug 5, 2026

Just purchased a new 26 Durango for my wife worked with Blaine bush simple smooth and easy deal thanks for the hook up Blaine appreciate it

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Google Jul 22, 2026

Easiest car buying process! Brandi was so easy to work with as well as the rest of her team. I have already recommended her to my friends and family!

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Google Jul 17, 2026

Great service department! Cody is one of the best maintenance managers I've experienced!

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Google Jul 16, 2026

Excellent service. Very professional and not pushy.

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Google Jul 11, 2026

So, I’ve been around car dealers my whole life , my family has owned and ran dealerships . I drove two hours to this dealer and would do it again . This was the smoothest interaction I’ve had at a dealership in my whole life . Thank you Seth and Brandi and ... Read More

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Google - Jul 11, 2026

So, I’ve been around car dealers my whole life , my family has owned and ran dealerships . I drove two hours to this dealer and would do it again . This was the smoothest interaction I’ve had at a dealership in my whole life . Thank you Seth and Brandi and the finance guy ! Your new customer , Michael fern

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Google Jul 10, 2026

Brandi was extremely helpful!! Worked with me on every little thing possible to get me what I wanted! This place is great and so kind!

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Google Jul 7, 2026

We bought our Tahoe from Brandi back in January and have had nothing but problems from the time we got it until now. When we took it for a test drive, it started to shake when we got to a certain speed. We were told nothing was wrong with it ... Read More

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Google - Jul 7, 2026

We bought our Tahoe from Brandi back in January and have had nothing but problems from the time we got it until now. When we took it for a test drive, it started to shake when we got to a certain speed. We were told nothing was wrong with it and it could be because of the snow on the road, except there wasn’t snow on the road when we drove it. We were finally told that the front right tire needed to replaced because it was damaged. They needed to order a new tire but we could drive it home. A couple days later the tire deflated while I was driving and I needed to stop multiple times to refill it. I called Brandi and was told to bring it in and they’d give us a loaner vehicle. The tire was supposed to be fixed later that week but we found out on the day it was supposed to be finished that they ordered the wrong tire. No one called us to let us know-we called towards the end of the day since we hadn’t heard anything. The amount of miscommunication between sales, the sales and general manager and service is ridiculous. We’ve never had this type of experience with a dealership in the all the years we’ve been buying cars and also working at a car dealership. The only person to offer an apology was the sales manager. The general manager gave us a, “my bad” response when we walked in talk in person about all of the issues. Not exactly professional. A month after the tire was fixed we had to have to shocks and struts replaced. Then the brakes after that. And the a/c a few weeks after that. Now we find out today that it needs a whole new transmission after it shut down yesterday while I was driving with my kids. Worst dealership I’ve ever been to and unfortunately the worst vehicle purchase that is now costing us thousands of dollars.

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Google Jul 7, 2026

Awsome experience and really good people. Blaine Bush was my salesman he knew what he was talking about and full of positive energy. Made the whole process easy and fun. Jermey was on top of the financing part. And Seth was very welcoming and has been a big help through ... Read More

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Google - Jul 7, 2026

Awsome experience and really good people. Blaine Bush was my salesman he knew what he was talking about and full of positive energy. Made the whole process easy and fun. Jermey was on top of the financing part. And Seth was very welcoming and has been a big help through this process. Overall very good group of people and very helpful.

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Google Jul 1, 2026

Brandy did awesome and was very helpful as well as the staff

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Google Jun 26, 2026

I’ve recently had the best experience for a frustrating situation here. Christy had done great with dealing with the warranty ppl I had to go through and kept me in the loop as much as possible! The shop and others were very friendly and very helpful. Got all work ... Read More

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Google - Jun 26, 2026

I’ve recently had the best experience for a frustrating situation here. Christy had done great with dealing with the warranty ppl I had to go through and kept me in the loop as much as possible! The shop and others were very friendly and very helpful. Got all work done in the time they said and if there was a chance it wasn’t I’ was informed and explained why. They were all great! Thank you so much for doing it all for me!

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Google Jun 19, 2026

Had to go in cause a tree fell on my car and got totaled out. Brandy helped me get in the car that I wanted. Was truly amazing and kind, helped me every step of the way. Thank you!

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DealerRater Jun 17, 2026

I wanted to give a shout out to Mark Miller. Very happy with the way he helped my wife's Grandpa out. Mark is a great person to deal with. He definitely took care of him. Thanks again Mark!

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Google Jun 10, 2026

Mike, Seth AMAZING PEOPLE. The best first car experience I’ve ever had, definitely recommend this dealership , took a trip from Chicago and I am absolutely satisfied with how they took care of me today !

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Google Jun 10, 2026

Came in all the way from Chicago walked in and walked right out with no issues excelente service

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Google Jun 3, 2026

Came in with my '06 Mercedes CLS 55 AMG needed some general maintenance and a starter and Zach got me Set up with an appointment the next day and I had my baby on the road again within 2 days, these guys are phenomenal and provided a great service all around 10/10 recommend.

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Google May 30, 2026

I would not recommend purchasing a vehicle from this dealership. I had an appointment with a salesman to drive up on a Saturday morning, he knew I was coming to look at a specific vehicle and he was explicitly told to let me know if anyone else had come in ... Read More

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Google - May 30, 2026

I would not recommend purchasing a vehicle from this dealership. I had an appointment with a salesman to drive up on a Saturday morning, he knew I was coming to look at a specific vehicle and he was explicitly told to let me know if anyone else had come in on the truck or if they were purchasing it potentially so that I did not waste two hours of my day driving up to the dealership and back. Show up to the dealership and they’ve got some other people inside of the truck looking at it, I didn’t receive a call from anyone. Then I’m told it will be 10 to 15 minutes and they will let me know if I’m even allowed to look at the truck. I told them that they have 10 minutes and I will be driving back to Indianapolis to go buy a vehicle somewhere else. They ended up giving me the keys, told me to take it for a test drive. I know all they did was used that as leverage to get the other people to sign their contracts and paperwork. Show back up after test driving it and the salesman says the other people bought the truck, have a good day, turns around and walks back inside the dealership. Not the professionalism I would expect from a dealership group such as this. The good news is you can purchase a vehicle from thousands of different dealerships, I choose to not have this be one of them.

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Google May 28, 2026

I bought my first dealership truck here in May. I worked with Brandi and she was absolutely amazing! She didn’t act like she knew everything, if she didn’t know something she made sure to find the answer for me. I asked a question she hasn’t heard before ... Read More

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Google - May 28, 2026

I bought my first dealership truck here in May. I worked with Brandi and she was absolutely amazing! She didn’t act like she knew everything, if she didn’t know something she made sure to find the answer for me. I asked a question she hasn’t heard before and she brought in Seth the sales manager to help me gain a better understanding. This is a very friendly dealership. They are straight forward and they show you they are offering the best prices on their vehicles. As a first time buyer they worked closely with me while I made sure I had all my bases covered. This is the place you want to buy that new vehicle! Ask for Brandi!

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Google May 26, 2026

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Google May 15, 2026

Thank you Twin Lakes Chrysler Dodge Ram and Jeep for their exceptional service and help. Thank you GM Mark Miller for all your help and Thank You Blain Bush for finalizing the deal. Transparency all the way. Highly recommended.

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Google May 13, 2026

Didn't tell me the tail gate doesn't always work. Didn't tell me the rear defrost doesn't work. Cord ripped off rear window. Will never buy out of town again. I'm sure the owner that works there was aware of all of this. Saleswoman said everything ... Read More

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Google - May 13, 2026

Didn't tell me the tail gate doesn't always work. Didn't tell me the rear defrost doesn't work. Cord ripped off rear window. Will never buy out of town again. I'm sure the owner that works there was aware of all of this. Saleswoman said everything worked in the truck. Rear door speakers do not work. Offered to look at the rear defrost but who's driving 2 1/2 hours on their only Saturday off to have something looked at and not guaranteed to be fixed??? Or for what extra cost? Wasn't worth driving back down there

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Google May 5, 2026

We just bought a 2022 Dodge Ram 1500 Unlimited from TLCDJR Dealership and Brandi was our sales associate. She went above and beyond to help us get this truck. It was located at a sister company and she had it delivered the next day! They were fast and got us financed and ... Read More

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Google - May 5, 2026

We just bought a 2022 Dodge Ram 1500 Unlimited from TLCDJR Dealership and Brandi was our sales associate. She went above and beyond to help us get this truck. It was located at a sister company and she had it delivered the next day! They were fast and got us financed and on our way. This is the 2nd car we have bought in 5 years from them. We are happy customers. I highly recommend them!

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Google May 2, 2026

It was amazing, Blaine was awesome, he made everything super easy and stress free. I highly recommend.

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Google May 1, 2026

Brandi was a great thanks for helping us to buy this new vehicle

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Google Apr 28, 2026

Blaine did a fantastic job as salesman. He was able to quickly get me any information I needed. Additionally, he was understanding of my position and found a price that worked for both of us.

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Google Apr 27, 2026

Hands down the best car buying experience. Low pressure. great sales staff. (Brandi) and everyone in the building was welcoming and fantastic to talk with. Small hometown feel, with outstanding hospitality and service.

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Google Apr 24, 2026

Blaine was great to deal with! Very professional...overall great experience!

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Google Apr 23, 2026

Great experience. Blaine was friendly and knowledgeable about the vehicle and the process. Him and the entire team stayed until the deal was done even though it was late.

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Facebook Apr 23, 2026

Our experience here today was very smooth! Would def recommend! 10/10

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Google Apr 21, 2026

Stress free experience! Blaine was the MAN. He even stayed late to help us get across the finish line in a vehicle we were happy with. Never hesitated to answer all of our questions and was very courteous in making sure we had everything we needed. Including little nick nacks ... Read More

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Google - Apr 21, 2026

Stress free experience! Blaine was the MAN. He even stayed late to help us get across the finish line in a vehicle we were happy with. Never hesitated to answer all of our questions and was very courteous in making sure we had everything we needed. Including little nick nacks to keep the kiddos entertained! Ask for Blaine, highly recommend.

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Google Apr 20, 2026

When I went to Chrysler and met Mr. Blaine rush, it was a good feeling he made me feel at home. He handled all my needs. He took care of what I was saying and made me feel validated by getting me the price I wanted plus the warranty I ... Read More

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Google - Apr 20, 2026

When I went to Chrysler and met Mr. Blaine rush, it was a good feeling he made me feel at home. He handled all my needs. He took care of what I was saying and made me feel validated by getting me the price I wanted plus the warranty I needed with the truck I wanted I’m thankful to him and his team may they have the best adventure for the rest of their days.

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Google Apr 20, 2026

Great dealership, purchased my vehicle and was out the door within a hour , very courteous and outstanding service and if you live within 100 radius they’ll deliver your vehicle to you. Blaine is THAT guy to see ,when you’re there he’ll make sure you’re taking care of.

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Google Apr 18, 2026

Very easy transaction. Brandi went out of her way to make sure I received the exact vehicle I wanted! Financing was smooth thanks to Jeremy! Seth was very welcoming and interested in accommodating my requests. They found the perfect vehicle for me! Once the deal was completed, Brandi introduced me ... Read More

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Google - Apr 18, 2026

Very easy transaction. Brandi went out of her way to make sure I received the exact vehicle I wanted! Financing was smooth thanks to Jeremy! Seth was very welcoming and interested in accommodating my requests. They found the perfect vehicle for me! Once the deal was completed, Brandi introduced me to several service/parts employees, should I ever need anything. Everyone was so friendly and polite! If it’s not on the lot, they’ll go above and beyond to find it for you!

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DealerRater Apr 17, 2026

Very easy transaction. Brandi went out of her way to make sure I received the exact vehicle I wanted! Financing was smooth thanks to Jeremy! Seth was very welcoming and interested in accommodating my requests. They found the perfect vehicle for me! Once the deal was completed, Brandi introduced me ... Read More

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DealerRater - Apr 17, 2026

Very easy transaction. Brandi went out of her way to make sure I received the exact vehicle I wanted! Financing was smooth thanks to Jeremy! Seth was very welcoming and interested in accommodating my requests. They found the perfect vehicle for me! Once the deal was completed, Brandi introduced me to several service/parts employees, should I ever need anything. Everyone was so friendly and polite! If it’s not on the lot, they’ll go above and beyond to find it for you!

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Google Apr 16, 2026

I love the car I went and got from here. Phil is an amazing sells man. However I've had my car exactly one month (bought in February 2026)before it needed work done. I was so happy that I had paid for the warranty. I take the car in (3-12... Read More

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Google - Apr 16, 2026

I love the car I went and got from here. Phil is an amazing sells man. However I've had my car exactly one month (bought in February 2026)before it needed work done. I was so happy that I had paid for the warranty. I take the car in (3-12-26)and was told that they will get to it that they had to talk to the warranty company. That they would get in contact with me. I've heard nothing for weeks until I got tired of waiting and went in. Just to be told yeah they wanted to know if you want a new or used part we just haven't got to calling you yet. I told them I didn't care as long as I could get my car running. At this point I've been without my vehicle for two weeks. The part takes another week and half before they received it. That on the warranty company or whatever. Yet again no communication unless I call and I'm getting excuse after excuse why car still isn't done. Finally I'm told it would be ready to go on 4-8-2026. I finally get a call saying it's the wrong part and they need a new one. I get a courtesy car at this point. So I figure it would take atleast a week for the new part. I called in on 4-15-2026 and they tell me they have the part they going to try and get me on the scheduled to get it done this week. I don't get what he means by try. They have had my car over a month after excuse after excuse and they have the part and fixing the car they had that long isn't a priority! I don't recommend taken your car here for the fact the service center doesn't have the urgency and getting your car back to you. Stilling if Ian's when I ever get my car back that been fully paid of and I've only driven a month. (Update went in today my car is still messed up however Zack and Cody are working hard on my car to get it fixed. It was a misstep on my part due to how long it's been but it was waiting on the warrnty. History due recommend. They do everything they can to make it right!)

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DealerRater Apr 15, 2026

I was looking for a particular color (blue) Chrysler Pacifica and Brandi, Kylen, and Mark found one in 3 days! So friendly and helpful. This was a painless transaction. A great group of folks. Check this team out first before you buy a Chrysler product. You will not be disappointed.

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Google Apr 13, 2026

Had a great buying experience with CDJR. I worked with Brandy to get into my 2021 F-150. The process was very smooth and everyone was very friendly and helpful. I love the new truck and am glad I was able to get exactly what I was looking for!

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Google Apr 11, 2026

Brandi was great! Everyone was so helpful and nice! Totally recommend this dealership for anyone looking for a vehicle!

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Google Apr 8, 2026

Rear defrost cord broken. Rear hatch doesn't always happen. Will never buy here again or out of town again

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Google Mar 31, 2026

Thank you Brandi, for your help in our purchase. You did excellent job presenting the car and walking us through the process. However I was disappointed that your sales manager was not willing to work with us on the final purchase price. Brandi your professional attitude will bring us back ... Read More

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Google - Mar 31, 2026

Thank you Brandi, for your help in our purchase. You did excellent job presenting the car and walking us through the process. However I was disappointed that your sales manager was not willing to work with us on the final purchase price. Brandi your professional attitude will bring us back in the future, and I will be sending people your way to buy vehicles. Thanks again.

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Google Feb 28, 2026

They are selling a Mazda with multiple engine codes popping up that were not disclosed in emails before I got to the dealership. There were brake light warnings and a service vehicle warning that they could not explain.

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DealerRater Feb 11, 2026

Have been buying from this dealership for quite a few years, the experience is always seamless, pleasant, and above all professional! Brandi, Mark, and Seth were amazing!

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DealerRater Dec 15, 2025

Brandi treated us like family ! We love her ! She made buying a new car so easy ! We was able to walk out with our new car ! She worked so hard to get us what we wanted ! I know we will be returning !

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Google Apr 23, 2025

Purchased two vehicles from them and I'll never go back. Service department cannot change oil (mine leaked out to empty after the first day) or read a tire gauge. Had to force them to do the rotation after they insisted the rear had more tread than the front at 20... Read More

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Google - Apr 23, 2025

Purchased two vehicles from them and I'll never go back. Service department cannot change oil (mine leaked out to empty after the first day) or read a tire gauge. Had to force them to do the rotation after they insisted the rear had more tread than the front at 20k miles. Went back for a faulty backup light and they claimed to have changed it out with a new one, it only worked for one week and upon taking it apart myself I seen they never changed it. I highly recommend going to the Lafayette dealership as this one doesn't care all they want is your money.

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Google Feb 24, 2025

I took my vehicle in Saturday to get the electrical checked out. As soon as I left my engine light came on and they didn’t even put the electrical back where it was. I bought my jeep from them in august of 2022. I called them the same day I ... Read More

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Google - Feb 24, 2025

I took my vehicle in Saturday to get the electrical checked out. As soon as I left my engine light came on and they didn’t even put the electrical back where it was. I bought my jeep from them in august of 2022. I called them the same day I took it in but the service area was closed, my appointment was at 10am didn’t leave until almost 12pm. They took my concerns but still have not called me !

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Google Jan 18, 2025

Prepare to empty your bank account. Had emergency brake repaired and a thermastate insalled. $1400.

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Google Dec 28, 2024

I went earlier this month for an oil change. The next day I went to check on my car which is stored in a garage with concrete floor. Once I pulled the car out of the garage I noticed a big puddle of oil on the floor. So I called ... Read More

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Google - Dec 28, 2024

I went earlier this month for an oil change. The next day I went to check on my car which is stored in a garage with concrete floor. Once I pulled the car out of the garage I noticed a big puddle of oil on the floor. So I called on the next business day because there was never any leaks on my car prior to my appointment. So I called the business and Cody said to bring it in the next day .So I guess the tech made a mess with the oil and the tech half fast cleaned it up. So I was told it should be good. So i would check on the car every other day and it continues to leak oil. They lost my trustworthiness because I shouldn't have to continuesly take my car back on the 3rd time just for them to continue to tell me that their isn't any leaks when obviously it is still leaking and never had any leaks prior to the appointment. I witnessed the same tech over and over again rechecking my car each time i took it back to see what was the issue. The appointment i had was just a simple oil change his hard is that to mess that up.I also witnessed the tech who worked on my car he did vape before he entered my car and I don't appreciate that because I do not vape or smoke. That is very unprofessional both from the tech and business. Now I have to take my car to another place to see what they did wrong . Will not be doing business with them anymore.

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Google Jul 27, 2024

Went to see if they had any used vehicles available. Kevan could only find one that fit my budget and desires. He took over 10 minutes to pull it up for a test drive. The vehicle had a cracked window and a radio screen that was not functioning at all. Then ... Read More

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Google - Jul 27, 2024

Went to see if they had any used vehicles available. Kevan could only find one that fit my budget and desires. He took over 10 minutes to pull it up for a test drive. The vehicle had a cracked window and a radio screen that was not functioning at all. Then when I asked if he could give me an out the door price on it, I sat for another long period of time. The sales manager also came in and tried to small talk, but just delayed me further and then told me that he wanted to keep me in the building because he had a higher chance of selling me something if he did. I didn't understand the comment because they couldn't sell me a broken car that day anyway. After 10 more minutes of sitting by myself and no sign of a price, I had to walk out!

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Google Jul 23, 2024

Purchased a new 2024 Jeep Grand Cherokee Limited, with 187 miles on it. 5 days into owning it and I found the front passengers side window switch doesn’t work. It’s been diagnosed as an internal failure of the wiring harness. Had I known this brand new vehicle had electrical issues from ... Read More

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Google - Jul 23, 2024

Purchased a new 2024 Jeep Grand Cherokee Limited, with 187 miles on it. 5 days into owning it and I found the front passengers side window switch doesn’t work. It’s been diagnosed as an internal failure of the wiring harness. Had I known this brand new vehicle had electrical issues from the jump, I would have never purchased it, because now I question the integrity of the entire vehicle. There are other electrical issues that are waiting to be diagnosed in addition to the window!! I’m not driving the vehicle anymore due to safety concerns. I made the dealership aware of everything and that I no longer want this vehicle due to the defects. They told me there’s nothing they can do, but good news is it’s covered under warranty. And that I have to contact Chrysler corporate to see if they can do anything to help me out. This dealership won’t stand behind their cars. They didn’t do a thorough check of this vehicle, otherwise they would have caught the electrical issues. Now they want to pass it off to me to have to worry about. The best solution they can find to resolve this situation is for me to contact Chrysler corporate to see if they’ll buy it back . They had no problem taking my money, but won’t take back their defective vehicle. STAY AWAY FROM THIS DEALERSHIP! They won’t back you up or go to bat for you when you need them!!!!

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Google Dec 10, 2023

Didn't do the work but yet charged me for it. Now they refused to give a refund. Got my credit card involved then they said the check was waiting the whole time. 2nd visit they after the job was done with master cylinder the jeep pulled to the side ... Read More

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Google - Dec 10, 2023

Didn't do the work but yet charged me for it. Now they refused to give a refund. Got my credit card involved then they said the check was waiting the whole time. 2nd visit they after the job was done with master cylinder the jeep pulled to the side pretty bad. Dropped it off again. Yes sir we will look at it today and will give you a call. Five days later no call I call them they said they haven't looked at it. I can't tell if they are incompetent, liars or both.

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Google Aug 30, 2023

They serviced my Ram for years, but recent service ended in an epic failure on fixing my truck. Poor quality control will prevent me from returning. Trust is gone forever.

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DealerRater Aug 16, 2023

Awful customer service. Used car department is managed by someone who has not taught their employees to communicate effectively.

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Google Jun 11, 2023

Not a fan of the service department. Over torqued oil pan nuts is enough for me not to do future business.

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Google May 9, 2023

I can’t complain much about the car they sold me but I do have a complaint about the price quote of how much they want you to spend on fixing your car. I know they charge outrageous prices on certain things like spark plugs and motor mounts when I ... Read More

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Google - May 9, 2023

I can’t complain much about the car they sold me but I do have a complaint about the price quote of how much they want you to spend on fixing your car. I know they charge outrageous prices on certain things like spark plugs and motor mounts when I can buy the parts myself and get someone else to fix it at a cheaper price. I will be going to Dino to get a second opinion on what can be fixed or if it’s fine. Price quote for spark plugs and the gaskets for over $700 and a front motor mount that is “leaking” another $700 is a very ridiculous.

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Google Apr 4, 2023

Bought a Renegade when it was Hendrickson...great experience. Then not long after Twin Lakes bought Hendrickson out, I tried to buy a truck from them. I won't go into details, but what a nightmare. They are still calling me...3 years later...asking me how the truck is doing ... Read More

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Google - Apr 4, 2023

Bought a Renegade when it was Hendrickson...great experience. Then not long after Twin Lakes bought Hendrickson out, I tried to buy a truck from them. I won't go into details, but what a nightmare. They are still calling me...3 years later...asking me how the truck is doing for me. A truck that, after I drove it for two weeks, they called and said they couldn't get me financed after saying they had, so I took it back. Never bought it. Found one elsewhere with no problem or hassle. As others here have pointed out, most of the positive reviews here are from past Hendrickson customers and, if you read Twin Lakes General Sales Manager Mark Miller's responses to poor reviews, you'll find what many have. He is arrogant and disrespectful. I personnally had to tell him to leave me alone the day I took the truck back and had to wait over 30 minutes to get my desposit back as well as my trade which was missing accessories that never were returned to me. Curtis is a great guy to deal with and was very upfront with us, has always been great to talk with. I believe Rose, formally with Hendrickson and always great to deal with, is now at Twin City in Lafayette. Go there.

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DealerRater Mar 22, 2023

Rich in the service dept helped us out when r vehicle went down. We didn’t purchase our vehicle there but they went above and beyond to get us going. Next purchase will definitely come from them.

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Google Feb 22, 2023

Great customer service and excellent attitudes. Hassle free and would definitely go back for a new vehicle! (What a fool I was) Backstory on my edit: I bought this car because I had to get SOMETHING. They apparently could smell it a mile off, like sharks or the like. I ... Read More

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Google - Feb 22, 2023

Great customer service and excellent attitudes. Hassle free and would definitely go back for a new vehicle! (What a fool I was) Backstory on my edit: I bought this car because I had to get SOMETHING. They apparently could smell it a mile off, like sharks or the like. I wanted one vehicle, even went so far as to tell them I'm coming to get it. I get there, they sold it. So the threw the Chrysler T&C my way. I asked about a certain knocking wobble that STILL hasn't gone away. They said it was nothing. So. Fast forward three months, the car is shaking all over the damn road. I take it in for repairs. The entire drive train was falling apart. The rotors were shiny and new LOOKING when I bought it. Turns out they had just polished away the old scoring. I have four kids, and that's not a safe practice. Here I am once again, over a year later, putting this thing in the shop for even further repairs. TL/DR: This company is just as predatory as a buy here pay here lot. Use caution and fully inspect any vehicle you buy from them.

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DealerRater Feb 14, 2023

I had the pleasure of working with Curt at Twin Lakes Chrysler Dodge Jeep Ram and I couldn't be happier with my experience. Curt was incredibly knowledgeable about the vehicles and was able to answer all of my questions with ease. He was also very patient and never made ... Read More

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DealerRater - Feb 14, 2023

I had the pleasure of working with Curt at Twin Lakes Chrysler Dodge Jeep Ram and I couldn't be happier with my experience. Curt was incredibly knowledgeable about the vehicles and was able to answer all of my questions with ease. He was also very patient and never made me feel rushed or pressured. The entire process was smooth and stress-free, thanks to Curt's expertise and professionalism. I would highly recommend Curt to anyone looking to purchase a vehicle at Twin Lakes Chrysler Dodge Jeep Ram. 5 stars!

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Google Jan 24, 2023

Was working a deal on a used Durango for 46k. Agreed to 45,500 and a new door panel that was ripped figured probably 100 for them. Was told to wait while panel was replaced. 2 weeks later I’m told they sold it at full price and no panel replacement out from under ... Read More

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Google - Jan 24, 2023

Was working a deal on a used Durango for 46k. Agreed to 45,500 and a new door panel that was ripped figured probably 100 for them. Was told to wait while panel was replaced. 2 weeks later I’m told they sold it at full price and no panel replacement out from under me with zero communication. Even after I asked to run credit to secure! They then lied said the door panel would have been 1400 when I easily found OEM panels online for 200. If that’s the way they treat potential customers I would avoid at all cost. And yes I have the text to prove it. Sad. If you need further proof look at their condescending immature response to complaints. Very unprofessional. I see they like to say we checked the database and your not in it. I live in another state and was working with curt via text and facetime.

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Google Dec 30, 2022

DO NOT buy a car from these people. shady practices. I bought a car from them and 6 months later it doesn't run and I owe a substantial amount on a car that doesn't run. They took advantage of me. Edit: And for the record never did he offer ... Read More

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Google - Dec 30, 2022

DO NOT buy a car from these people. shady practices. I bought a car from them and 6 months later it doesn't run and I owe a substantial amount on a car that doesn't run. They took advantage of me. Edit: And for the record never did he offer to tow my car. I waited for him to offer but it never happened. Lies. He offered to hook it up and give the diagnosis. That's it. I bought the car expecting to do some work. I put new tires, new brake pads, new rotors, new shocks, new struts, and new sway links, over 3k. Never did they bother to tell me up front that it needed at brand new air conditioning system, over 1k, or a new timing chain over 3k. They essentially sold me a junkyard car for 7k. 6 months later that doesn't run. I am out 7k. They took advantage of a woman with kids. Listen to the hostility in his response. Blaming me. Truth is, they took in a bad trade and then dumped their loss on to me. They turned off the engine light that I am sure had been on. Trust me, DO NOT BUY A CAR FROM TWIN LAKES CHRYSLER JEEP. Bullies and lies. And Mark, I dont appreciate your you and your sales team selling me a lemon.

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Google Sep 2, 2022

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Google Sep 2, 2022

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Google Sep 2, 2022

I bought a corvette here and I found out the owner of the dealership was out doing burnouts in it right before I bought it

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Google Sep 2, 2022

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Google Sep 2, 2022

Completely violated me on the warranty for my car. I may need therapy in order to trust people again.

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Google Sep 2, 2022

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Google Sep 2, 2022

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Google Jun 4, 2021

If I could put negative stars I would. I was originally completely satisfied with the service and the van I bought, until 3 days after I bought it the van started having a misfire which could be something as easy as new plugs and wires but they refused to even look ... Read More

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Google - Jun 4, 2021

If I could put negative stars I would. I was originally completely satisfied with the service and the van I bought, until 3 days after I bought it the van started having a misfire which could be something as easy as new plugs and wires but they refused to even look at it to see what the problem was. I feel like they knew it had issues and sold me the lemon anyway. Yes it was bought as is with no warranty but that doesn't mean anyone would expect to have any issues after just 3 days of owning it. For my job I have to buy a newer van about every 6 months so they could of had a constant repeat customer if they would have just fixed one issue but apparently making sure every customer is satisfied is not their goal. They have lost all of my respect and business and I will tell everyone I know to never go there unless they feel like getting ripped off. I have been taken better care of at a buy here pay here dealership and that's pathetic. Couldnt even take 5 minutes to diagnose the problem. Never again

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DealerRater Apr 27, 2021

I have bought MANY vehicles in my lifetime, but none was as easy as the Jeep I bought at Twin Lakes. The vehicle was priced $2000 lower than one I found in Indy and they gave me $2000 more in trade than any dealer I had been to (and I had been ... Read More

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DealerRater - Apr 27, 2021

I have bought MANY vehicles in my lifetime, but none was as easy as the Jeep I bought at Twin Lakes. The vehicle was priced $2000 lower than one I found in Indy and they gave me $2000 more in trade than any dealer I had been to (and I had been all over) Phil was very laid back and there was never any pressure to buy. Awesome experience

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Google Oct 16, 2020

Would give this place minus 5 stars if it would let me. Dealt with salesman Curt. Told me if I ran a credit app he would hold this challenger for me. I say ok(I have a 730 score) Financer at dealership tells me a MINIMUM of 7% interest rate!!!! Look at the ... Read More

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Google - Oct 16, 2020

Would give this place minus 5 stars if it would let me. Dealt with salesman Curt. Told me if I ran a credit app he would hold this challenger for me. I say ok(I have a 730 score) Financer at dealership tells me a MINIMUM of 7% interest rate!!!! Look at the car on the website and they bumped up the price 1500$$ overnight. Probably hoping I wouldn’t catch it. I DID. Shady business. Found the same car I wanted 3 years newer with less miles and a better package for the same price somewhere else. Keep shopping folks their not worth it!!!!

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DealerRater Oct 14, 2020

They are very good at the services they provide for my auto I have been a loyal customer for this dealership for years Very happy with my experiences there always Great people too “ Friendly and professional salespeople Excellent service department I will HIGHLY RECOMMEND THIS DEALERSHIP “ THANK YOU ALL “

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DealerRater Oct 6, 2020

Phil Weishaar was awesome. Easy to work with and get looking until we found exactly what I wanted. Easy financing and closing. All were super friendly.

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DealerRater Oct 2, 2020

Great service friendly staff every time I go to the dealership I am always treated well I have had my problem taken care of the service department always treats me well

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DealerRater Sep 25, 2020

Working with our salesman, Curt, was an excellent experience. He was always in communication with us. We love our new 2020 Ram 1500 Laramie! Thank you!

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DealerRater Jul 18, 2020

Service was fast and people are friendly. Quality always. I would recommend to anyone needing service to check them out. A+A+A+ Great People

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Google Jul 3, 2020

Own a 2016 jeep. Called twice to see about extendind warranty,both times told that person who handled that was not available. They said he would contact me when free.Three months have passed no call..Will not be a repeat buyer.

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DealerRater Jun 24, 2020

Always great and dependable service, I trust my advisor Cody to always let me know what my Jeep needs. The technicians are knowledgeable, Darron is great at diagnosis and repairing whatever I need.

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Google Jun 18, 2020

The staff here treat each other poorly and do not have a good working order. They sell vehicles overpriced and do not care about their products. I definitely do not recommend.

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DealerRater Jun 18, 2020

The staff here treat each other poorly and do not have a good working order. They sell vehicles overpriced and do not care about their products. I definitely do not recommend.

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Google Jun 13, 2020

Worst dealership I’ve (tried) to deal with. You would think after a pandemic and business being very low I’m guessing that they would be very responsive. But I dealt with a Audrey who literally did not respond to any emails concerning a car for 3 to 4 days at a ... Read More

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Google - Jun 13, 2020

Worst dealership I’ve (tried) to deal with. You would think after a pandemic and business being very low I’m guessing that they would be very responsive. But I dealt with a Audrey who literally did not respond to any emails concerning a car for 3 to 4 days at a time. Regardless of the details I work in sales myself and you at least get back to people within a day, really the worst customer service I’ve ever seen from the car dealership.

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DealerRater May 5, 2020

Prompt, courteous, excellent service center. Polite, friendly, professional, always has the customer in mind. Top notch break room, service was standard amount of time for an oil change and car inspection.

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Main: 574-475-8959 Parts: 574-240-9115 Mobile Parts: 574-240-9115 Sales: 574-475-8959 Mobile Sales: 574-475-8959 Service: 574-475-8302 Mobile Service: 574-475-8302
Twin Lakes Chrysler Dodge Jeep Ram 40.749, -86.782398.